Below you’ll find answers to the most common questions about ordering, shipping, returns, and payments at Homaxn.
If you need further assistance, our support team is always happy to help.
🛍️ Orders & Products
Q: What kind of products do you sell?
Homaxn offers a wide range of carefully selected products sourced from trusted international suppliers. Our goal is to provide quality items at competitive prices while serving customers worldwide.
Q: Are your products shipped from my country?
Most of our products are shipped from international warehouses. This allows us to offer a broader product selection and competitive pricing.
Shipping origin varies depending on the product and supplier.
Q: Can I cancel or change my order after placing it?
If your order has not yet been processed or shipped, we may be able to cancel or modify it.
Please contact us as soon as possible at support@homaxn.com with your order number.
Once an order has been shipped, cancellation may no longer be possible.
🌍 Shipping & Delivery
Q: Do you ship worldwide?
Yes. Homaxn ships worldwide, subject to supplier availability, destination country regulations, and international shipping conditions.
Q: How long does shipping take?
Delivery times vary depending on the product, destination, and shipping method.
Typical estimated delivery time:
⏳ 20–90 days
Please note that these are estimates, not guaranteed delivery dates.
Q: Why does shipping take longer than local stores?
Because products are shipped directly from international suppliers, delivery times may be longer than domestic shipping. This allows us to offer a wider product range and better pricing.
Q: Will I receive tracking information?
Yes, most orders include tracking information.
Tracking details are provided once the item has been shipped.
In some cases, tracking updates may take several days to appear.
Q: My tracking hasn’t updated. Is this normal?
Yes. Tracking updates can be delayed due to:
- Carrier processing
- International transit
- Customs clearance
If tracking has not updated for an extended period, please contact us.
Q: Are customs fees or taxes included?
Customs duties, VAT, or import taxes (if applicable) are determined by local authorities and are the responsibility of the customer.
Homaxn does not control customs fees or clearance processes.
🔄 Returns & Refunds
Q: What is your return policy?
Returns and refunds are handled on a case-by-case basis due to international shipping and supplier fulfillment.
You must contact us before returning any item.
Q: What if my order never arrives?
If your order does not arrive within the estimated delivery timeframe, please contact us.
We will:
- Investigate the issue with the supplier or carrier
- Provide updates
- Offer a solution where applicable (refund or replacement)
Q: What if my item is damaged or defective?
If your item arrives damaged or defective:
- Contact us within 14 days of delivery
- Provide photos or videos as evidence
We may offer a replacement, partial refund, or full refund depending on the situation.
Q: Do I have to return the item to get a refund?
In some cases, returning the item may be required.
Return instructions will be provided by our support team if needed.
Please do not return items without authorization.
Q: How long do refunds take?
Approved refunds are issued to the original payment method.
Processing times depend on your payment provider and may take several business days to appear on your statement.
💳 Payments & Security
Q: What payment methods do you accept?
We accept secure online payments through trusted payment providers available on our checkout page.
Available methods may vary by country.
Q: Is my payment information secure?
Yes. All payments are processed using secure, encrypted payment systems. Homaxn does not store your full payment details.
Q: Why do prices appear in different currencies?
Our store uses a multicurrency system to display prices in your local currency for convenience. Final charges depend on your selected currency and payment provider.
👤 Account & Support
Q: Do I need an account to place an order?
No. You can place an order as a guest.
Creating an account allows you to track orders more easily and manage your details.
Q: How can I contact customer support?
You can reach us at:
📧 support@homaxn.com
🕒 Response time: 24–48 business hours
Q: What if I still have questions?
If your question isn’t answered here, please contact our support team and we’ll be happy to assist you.