At Homaxn, we aim to provide clear, transparent, and accurate shipping information for customers worldwide. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from https://homaxn.com.
1. Worldwide Shipping
Homaxn ships products worldwide, subject to supplier availability, destination country regulations, and international shipping conditions.
Because we work with international suppliers, shipping methods, delivery times, and tracking availability may vary depending on your location and the product ordered.
2. Order Processing Time
All orders are processed within 1–5 business days.
Processing time includes:
- Order verification
- Supplier confirmation
- Preparation for dispatch
Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Origin & Fulfilment Model
Homaxn operates using an international fulfilment model.
Products are shipped directly from global warehouses, often located outside the customer’s country of residence.
This allows us to:
- Offer a wide product selection
- Maintain competitive pricing
- Serve customers worldwide
4. Estimated Delivery Time
Delivery times vary depending on:
- Product type
- Supplier location
- Shipping method selected
- Destination country
- Customs processing
- Local postal services
Typical estimated delivery times:
20–90 days
Please note:
- Delivery times are estimates only, not guarantees
- Delays may occur due to factors beyond our control
We encourage customers to review delivery expectations before placing an order.
5. Shipping Costs
Shipping costs (if applicable) are displayed during checkout based on:
- Product
- Shipping method
- Destination country
Shipping fees are calculated automatically and may vary by supplier.
6. Tracking Information
Most orders include tracking information, which will be provided once the item has been shipped.
Important notes:
- Tracking availability varies by supplier and shipping method
- Tracking updates may take several days to appear
- Some low-cost shipping methods may have limited tracking
7. Customs, Duties & Import Taxes
International shipments may be subject to:
- Customs inspections
- Import duties
- Taxes (including VAT)
- Handling fees
These charges are determined by local authorities and are the responsibility of the customer.
Homaxn has no control over customs processes or fees.
8. Shipping Delays
While we work closely with our suppliers, delays may occur due to:
- Customs clearance
- Weather conditions
- Carrier disruptions
- Global logistics challenges
- Public holidays
Homaxn is not responsible for delays caused by circumstances outside our control, but we will assist customers in tracking and resolving delivery issues.
9. Incorrect Address or Delivery Issues
Customers are responsible for providing accurate and complete shipping information at checkout.
Homaxn is not responsible for:
- Orders delayed or lost due to incorrect addresses
- Failed deliveries caused by unavailable recipients
Please contact us as soon as possible if you notice an error in your shipping details.
10. Undelivered or Lost Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at support@homaxn.com.
We will:
- Investigate the issue with the supplier or carrier
- Provide updates on the delivery status
- Offer a solution where applicable (refund or replacement)
11. Shipping Support
If you have any questions about shipping, delivery times, or tracking, please contact:
📧 support@homaxn.com
🕒 Response time: 24–48 business hours