Who we are
At Homaxn (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from https://homaxn.com (the “Website”).
This policy applies to customers worldwide and is written in accordance with applicable data protection laws, including UK GDPR and EU GDPR
1. Who We Are
Homaxn is an online retail store based in the United Kingdom, selling products to customers worldwide.
Our products are sourced from international suppliers and shipped globally.
If you have any questions about this Privacy Policy or your personal data, you can contact us at:
📧 Customer Support: support@homaxn.com
📧 Data & Privacy Contact: admin@homaxn.com
2. Information We Collect
2.1 Information You Provide to Us
When you place an order, create an account, or contact us, you may provide:
- Full name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Order details and purchase history
- Account login details (if you create an account)
- Communications with our support team
2.2 Information Collected Automatically
When you visit our Website, certain information is collected automatically, including:
- IP address
- Browser type and version
- Device information
- Pages visited and interactions
- Date and time of visits
- Referral source
This information helps us improve website performance, security, and user experience.
3. How We Use Your Information
We use personal data for the following purposes:
- To process and fulfill orders
- To arrange worldwide shipping and delivery
- To provide customer support
- To communicate order updates and service messages
- To manage customer accounts
- To improve website functionality and security
- To prevent fraud and misuse
- To comply with legal and regulatory obligations
We do not use personal data for purposes unrelated to our services.
4. Legal Basis for Processing (GDPR)
Where applicable, we process personal data based on one or more of the following legal grounds:
Consent, where required (e.g., optional marketing communications)
Performance of a contract (processing and delivering your order)
Legal obligation (accounting, tax, and regulatory compliance)
Legitimate interests (improving services, fraud prevention, security)
5. Sharing Your Information
We only share personal data when it is necessary to operate our business.
5.1 Service Providers & Partners
Your information may be shared with trusted third parties such as:
- Payment processors
- Shipping and logistics partners
- International suppliers (for order fulfillment)
- Website platforms and tools (e.g., WooCommerce, Elementor, WPML)
- Analytics and performance service providers
These parties process data only as required to perform their services and are obligated to protect your information.
5.2 International Data Transfers
Because Homaxn sells worldwide and works with international partners, your personal data may be transferred to and processed in countries outside the UK or EU.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in line with applicable data protection laws.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functionality
- Improve user experience
- Analyze website traffic and performance
You can control cookies through your browser settings. Disabling cookies may affect certain website features.
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill orders and provide customer services
- Meet legal, tax, and accounting requirements
- Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymized.
8. Data Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
While no online system is completely secure, we continuously review and improve our security practices.
9. Your Data Protection Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where legally permitted)
- Restrict or object to certain processing activities
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at admin@homaxn.com.
10. Marketing Communications
We may send service-related messages such as order confirmations or delivery updates.
Marketing communications are sent only where permitted by law. You may opt out of marketing emails at any time by following the unsubscribe instructions or contacting us.
11. Children’s Privacy
Our Website is not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.
Updates will be posted on this page with a revised “Last updated” date.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: