At Homaxn, we aim to provide a fair, transparent, and customer-focused refund and return process. This policy explains how refunds, returns, and related issues are handled when you shop on https://homaxn.com.
Because Homaxn sells products worldwide and works with international suppliers, returns and refunds are managed carefully to reflect global shipping conditions while respecting applicable consumer protection laws.
1. Overview of Our Refund & Return Process
Due to international fulfilment and supplier-based shipping:
- Returns and refunds are handled on a case-by-case basis
- Customers must contact us before returning any item
- Return addresses vary depending on the supplier and product
📧 All refund or return requests must be submitted to:
support@homaxn.com
Items returned without prior authorization may not be received or refunded.
2. Eligibility for Refunds or Returns
You may be eligible for a refund or return if one of the following applies:
- Your order was not delivered within the estimated delivery timeframe
- The item arrived damaged or defective
- You received the wrong item
- The item is significantly different from its description
Each request is reviewed individually to ensure a fair and appropriate resolution.
3. Timeframe for Reporting Issues
To qualify for a refund or return, customers must contact us:
- Within 14 days of receiving the item, or
- From the expected delivery date if the order has not arrived
When contacting us, please include:
- Order number
- Description of the issue
- Clear photos or videos (if applicable)
This helps us resolve cases efficiently and fairly.
4. Refunds for Non-Delivery
If your order does not arrive within the estimated delivery timeframe:
- We will investigate the issue with the supplier or shipping carrier
- We will provide updates on delivery status
- If the order is confirmed as lost or undelivered within the supplier’s protection period, you may be eligible for:
- A full refund, or
- A replacement, where available
Refund decisions are made after careful review of tracking and supplier confirmation.
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
- Contact us within 14 days of delivery
- Provide clear photographic or video evidence
- Do not dispose of the item until instructed
Depending on the circumstances, we may offer:
- A replacement item
- A partial refund
- A full refund
6. Return Shipping
In some cases, returning the item may be required.
Important notes:
- Return instructions will be provided after contacting support
- Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect
- Return addresses vary by supplier and country
Do not send items back without receiving return authorization.
7. Non-Returnable Items
Certain items may not be eligible for return or refund, including but not limited to:
- Hygiene or personal-use products
- Customized or personalized items
- Items damaged due to misuse or normal wear
- Items restricted by supplier policies
These cases are reviewed individually in accordance with applicable consumer laws.
8. Refund Processing
Approved refunds are issued to the original payment method used during checkout.
Please note:
- Refund processing times vary by payment provider
- It may take several business days for the refund to appear on your statement
Homaxn processes approved refunds as quickly as possible.
9. Consumer Rights (Worldwide Customers)
Nothing in this policy affects your statutory consumer rights.
- UK customers are protected under applicable UK consumer laws
- Customers in other countries retain mandatory consumer protections under their local laws
This policy is designed to complement, not limit, those rights.
10. Chargebacks & Payment Disputes
We encourage customers to contact us first before opening a chargeback or payment dispute.
Most issues can be resolved quickly through our support team, helping avoid unnecessary delays and complications.
11. Contact Information
For all refund, return, or order-related inquiries, please contact:
📧 support@homaxn.com
🕒 Response time: 24–48 business hours